Grow Training Guide
Everything you need to know about managing STRONG Pilates locations through Grow. Start from the beginning or jump to any section.
Context
The Interface
Building Blocks
Content
Workflows
Key Workflows
Overview
How workflow groups connect to the member journey
New Leads
Website submissions, Facebook leads, first contact
New Intro Offers
Purchase detection, welcome sequence, pipeline setup
During Intro Offer
Day-by-day progression, visits, nudges, conversion
Membership Journey
60-day nurture, milestones, retention, birthdays
System Workflows
Assignments, notifications, date stamps, DND, cleanup
Troubleshooting
Overview
Common issues across Grow, grouped by pattern
Pipeline Inaccuracy
Wrong day, wrong visit count, premature expiry
Core to Grow Sync Gaps
Fields not syncing, workflows not triggering
Contact Duplicates & Merges
Duplicate records, merge side effects, data collisions
Workflow Timing & Tasks
Tasks at wrong time, wrong owner, multiple fires
Email & Notification Issues
Phantom notifications, delivery failures, spam triggers